Author: Amitabh Sarkar

Published: July 26, 2026 OpenAI launched the ChatGPT for Small Business program on July 21, 2026, a structured initiative that combines free virtual webinars, in-person US AI academies, new guides, and pre-built ChatGPT Work agents from Dropbox, Shopify, Intuit, Slack, Atlassian, and Wix for small business workflows. The program lowers the onboarding barrier for accounting, marketing, and ecommerce teams adopting AI, and rides on ChatGPT Work, OpenAI’s agentic product launched July 9, 2026. What is the ChatGPT for Small Business program? The ChatGPT for Small Business program is OpenAI’s July 2026 initiative that packages training, guides, and partner-built AI agents…

Published: July 26, 2026 Pegasystems made Pega Infinity 26 generally available on July 14, 2026, introducing a flat fee per resolved case that replaces token-based AI billing for enterprise AI agents across customer service, operations, and engagement workflows. The release lets enterprises design, orchestrate, and govern AI agents while keeping every AI-driven interaction inside defined business rules — a direct challenge to the consumption pricing that makes most enterprise AI costs unpredictable. What is Pega Infinity 26? Pega Infinity 26 is the July 2026 release of Pegasystems’ case-management and business process automation platform, built around what Pega calls its Predictable…

Published July 22, 2026 OpenAI launched Presence on July 22, 2026 — an enterprise AI agent platform that bundles model reasoning with company policies, guardrails, escalation rules, pre-deployment simulations, and a Codex-powered improvement loop, targeting high-value customer support, outbound sales, and internal service workflows over voice and chat. OpenAI’s own English-language phone support line (1-888-GPT-0090) runs on Presence and resolves 75% of inbound issues without human assistance, with a 15-percentage-point reduction in human handoffs achieved in 10 days. What Is OpenAI Presence? Presence is OpenAI’s managed enterprise deployment product for AI agents. It is not self-serve: every deployment is led…

Published July 18, 2026 Alibaba Cloud announced Agent-Native Cloud at the World Artificial Intelligence Conference (WAIC) in Shanghai on July 18, 2026 — a managed platform for building, deploying, and governing fleets of autonomous AI agents at enterprise scale. The suite adds two new products, AgentTeams and AgentLoop, to its existing AgentRun platform, giving enterprise teams a full-stack environment to coordinate multiple agents, trace their decisions, and control inference costs. What Is Alibaba Cloud’s Agent-Native Cloud? Agent-Native Cloud is a managed cloud environment designed for enterprises that need to run multiple AI agents as coordinated teams, not as isolated API…

Published: July 25, 2026, 6:40 PM IST Shopify released its Summer 2026 Edition on June 17, 2026, shipping more than 150 updates in a single drop and enabling the Universal Commerce Protocol (UCP) by default on every store. UCP automatically syndicates eligible products to ChatGPT, Microsoft Copilot, Google AI Mode, Gemini, and the Shop app without any merchant setup, making every Shopify catalog readable and purchasable by AI shopping agents. CEO Tobi Lütke framed the release around “commerce showing up everywhere a customer already is.” The Edition is Shopify’s largest ever by update volume, and its central claim is that…

Published: July 25, 2026, 6:15 PM IST Oracle opened AI Agent Studio for Fusion Applications to pro-code developers on July 14, 2026, letting engineers build, test, and deploy Fusion Agentic Applications using VS Code, Claude Code, Codex, Git, and standard command-line tools. The update completes Oracle’s three-tier builder stack — natural-language no-code, low-code, and now pro-code — for autonomous enterprise software that runs inside Oracle Fusion Cloud Applications. Oracle offers the capability at no additional cost to existing Fusion Applications customers. The announcement adds professional developers to a platform Oracle says already carries 80,000 certified experts, more than 1,000 delivered…

Published July 20, 2026 Netchex launched Mesh on July 20, 2026 — a team of six named AI HR agents that autonomously handle payroll, compliance, scheduling, analytics, employee support, and service delivery for restaurants, hotels, dealerships, and other deskless businesses. Employees interact with Mesh through ChatGPT or Claude without logging into a separate HR portal. The product is built on Netchex’s acquisition of Mesh.ai, a Y Combinator-backed AI performance platform, and is available to Netchex’s 7,500-plus US business customers in early access. What Each Mesh Agent Does Netchex designed Mesh as six specialist agents rather than a single generalist chatbot.…

Published July 24, 2026 Anthropic launched Claude Opus 5 on July 24, 2026, pricing it at $5 per million input tokens and $25 per million output tokens — exactly half the cost of Claude Fable 5 — while matching or beating Fable 5 on two leading benchmarks, Frontier-Bench v0.1 and OSWorld 2.0, at maximum reasoning effort. The model carries a 1 million token context window and introduces five per-request reasoning effort levels — low, medium, high, xhigh, and max — that let API callers trade compute depth against cost on every call. What Claude Opus 5 Costs Claude Opus 5…

Published: July 24, 2026 Jack Dorsey’s Block launched Buzz on July 21, 2026 — an open-source, model-agnostic workspace that places human workers and AI agents in the same group chat, with native Git hosting and workflow automation built in, aiming to replace Slack and GitHub at once for AI-first teams. Block, the company behind Square, Cash App, Afterpay, and Tidal, shipped Buzz v0.4.21 with desktop builds for macOS, Windows, and Linux. Buzz is free, licensed under Apache 2.0, and built on Nostr, a decentralized protocol that gives every AI agent a cryptographic identity as a full workspace member. Dorsey announced…

Published: July 23, 2026, 11:00 IST KPMG has been named an OpenAI Elite Partner, the highest tier in OpenAI’s partner network, the two firms told Fortune on July 21, 2026. The partnership commits KPMG and OpenAI to a shared thesis: enterprise software interfaces are becoming obsolete, and workers will soon describe outcomes in conversation while AI agents execute the work across backend systems — a model KPMG calls “headless software.” The Elite designation followed a “client-zero” deployment in which KPMG designed and built OpenAI’s internal Supply Chain & Fulfillment Orchestration platform, an AI-native workflow system. OpenAI launched its partner network…